Client Profile
Client: International Travelers
Service: BWI International Arrival Transfers
Location: Baltimore International Airport
Vehicle: Luxury Sedans and Premium SUVs
Number of Passengers: 23
Date: December 16
Client Background
AA Limousine and Sedan provided luxury sedan and SUV transportation for the international travelers who came to Washington to attend a wedding. We received a call from a private family that their guests are landing tonight at BWI Airport. They did not know the roads, nor were they familiar with the address of the wedding house, so we were assigned to provide them with luxury BWI airport transportation.
The Problem
The major issue was that DC airports are completely disoriented, which makes travelers confused about where they should go. Additionally, international travelers are required to clear immigration and customs before reaching baggage claims. Additionally, some of them did not have a US working SIM, which made it a real challenge for us to communicate with them.
Our Approach
We built a strategy to account for these challenges. We studied the major bottlenecks and then guided our chauffeurs so they could ensure the quality of our service. First, we instructed them that if a flight is landing at 9 PM, it does not mean that passengers will come out exactly 2 to 3 minutes later because of customs and immigration.
Additionally, we instructed drivers to wait for the guests at the exit section that passengers cross after cleaning customs and immigration. Lastly, we communicated with the travelers before they departed from their homes and provided all the information, including name, vehicle description, and meet and greet point.
Fleet Deployed
- 4 Luxury SUVs
- 3 Luxury Sedans
Day of Execution
Our drivers departed from the operation centers and arrived at the airport 5 minutes before landing. The travelers came out after 17 minutes and met our chauffeur at the meet and greet point. We assisted them with their luggage and then took them to the address of the wedding house.
The Results
- Zero missed pickups and complaints
- None of the passengers needed to wait for the chauffeur at BWI airport
- Everyone reached the destination safely on time.
Client feedback:
“At the time when I was booking for my guests, I had second thoughts that AA Limo might miss my guests. But after meeting them at home, I got to know that AA Limousine and Sedan chauffeurs are very professional. They helped with baggage and took my guests to the house safely and smoothly.”
| Factor | What We Did |
| Customs buffer built into every booking | Drivers briefed to wait 60–90 minutes post-landing, not post-scheduled arrival. |
| Inside the terminal, meet and greet | Driver at the customs exit, not curbside, not outside the building |
| WhatsApp pre-arrival confirmation | Contact details sent before departure, works on the airport WiFi immediately on landing |
| Luggage assistance standard | Drivers help with all bags; no client left managing luggage alone |
Conclusion
Handling a ride for international travelers comes with a different set of challenges. However, AA Limousine and Sedan built a pickup process specifically around the realities, studied the condition, and then executed it. We safely took them to their destination and provided a satisfactory ride experience.